La Sultana

Came here for dinner and from arrival to departure the experience was fantastic. Sitting on the roof having drinks next to the fire was very nice. We were then walked down to our table next to the pool and live music. The service was really good the hostess took care of us. Walking us up to the roof and down to our table it was an overall five star experience.

We had a fantastic time at the Saadien's Tombs and discovered a secret palace with a top-notch bar restaurant at the rooftop of La Sultana. The staff were very friendly and all you have to do is find the secret entrance walk in & tell them you want to drink at the rooftop. We were thrilled to have found this place and felt like kings or queens while enjoying our drinks. It's a hotel. It's a cafe. It's a spa. It's a bar restaurant. It's everything. I am going to book myself a spa treatment next time visiting Marrakesh. Highly recommended.

We just wrapped up four nights at La Sultana. The property was beautiful and the service was very friendly and genuine. The hotel is several old riads combined and each one had a stunning courtyard. Nice breakfast and a fun rooftop bar / restaurant. We also did a traditional hammam treatment followed by a massage and it was a great afternoon.

We stayed here two nights at the end of a 9-night trip around Morocco. It is a very nice and interesting hotel with many positives, but overall we felt they were a bit disorganized. They actually have an interesting feature where they give you a cell phone to call them at any time if you need them (such as needing a ride to the hotel). We had a private guide so we didn’t need that service but it might be helpful. When we checked in they put us in our room . There are no room numbers by or on the door. We were told the animal name of our room but no number. There were several instances where we were just confused. Such as, we went to the rooftop bar to order a drink to take back to our room the night we arrived and that was a bit of a disaster. We told them the animal name of our room and that caused a huge issue because we didn’t know our room number. Also apparently we were supposed to have called them from our room. So they had a server carry our drinks on a tray with us back down the lift to our room where she set them down and gave us a bill to sign. Very confusing. The lobby staff is apparently not connected to the spa staff. We had a hammam bath and massage scheduled the day of our departure that ended after check out. I asked if we could extend our checkout time but it’s the busy season. That is fine but I asked if there was a place for us to use in the spa after we were done beachside we had to fly out (on an overnight flight). She suggested we take out luggage to the spa as we could do it there. That is not true. There is no place to do that. I would have cancelled had I known I could not get ready for the next 22 hours of travel. The breakfast was good, but we arrived around 7:15am as the start time is 7 and they were not prepared for guests. Our room was nice and we liked the lay out and bathroom. We were in the first floor with no windows to the outside and it did get a little stuffy. They do provide you many nice snacks and treats in your room. There is a nice gym there but they say it is the least used room in the hotel. So overall it was fine but we felt the service wasn’t as good as what we had experienced in our other parts of Morocco and this is an expensive hotel.

I was very excited to stay at this hotel my first visit to Marrakesh, however I am extremely disappointed in the customer service I received. After a major flight delay, I finally made it to the hotel to check in only to be told they noted me as a "no show" and gave away my room. I HAD PAID FOR THE ROOM IN FULL AND THEY GAVE IT AWAY. They also did not offer any options to help me after their mistake, and I really felt that they put my safety at risk, as I was traveling alone. Very disappointing.