Dacia Sandero Stepway

Insurance information
All rental cars must have Collision Damage Waiver (CDW) and Theft Protection (TP). Each policy will be either:

• included or
• purchasable from the rental company, or
• provided by another company (e.g. your credit card company).

If the car’s bodywork gets damaged, the most you’ll pay towards repairs covered by the Collision Damage Waiver is the damage excess. This cover is only valid if you stick to the terms of the rental agreement. It doesn’t cover other parts of the car (e.g. glass, wheels, interior, roof or undercarriage), or charges (e.g. for towing or off-road time), or anything in the car (e.g. child seats, GPS devices or personal belongings).

If the car is stolen, the most you’ll pay towards replacement costs covered by the policy is the theft excess. This cover is only valid if you stick to the terms of the rental agreement.

Covers the driver’s liability for any injuries and property damage that are included in the policy. It does not cover injuries to the driver or damage to the rental car. This cover is only valid if you stick to the terms of the rental agreement.

If the car is stolen, or seriously damaged, or damaged in an incident involving someone else, please contact the rental company and the police immediately. If you can’t provide the necessary documents from the police, you’ll be liable for the full cost of replacing/repairing the car. If the car gets slightly damaged, and no-one else is involved, please contact the rental company immediately.

The rental company is not liable for the loss of / theft of / damage to any belongings in the car, during or after the rental.

Damage to the car will be charged for by the car hire company after it is dropped off – and will incur a Damage Administration fee on top of the amount deducted from the excess.

Not included in the rental cover (CDW & TP)
Loss of / theft of / damage to: keys, aerials, jack, safety triangles and vests, windscreen wipers, petrol cap, luggage covers, or any other fixed or mobile component of the car.

Your rental includes unlimited free kilometres.

Changing the length of your rental can affect how many kilometres you can drive for free. It can also affect how much you will pay for each additional kilometre.

Applicable local fees and taxes.

This section shows charges that you’ll pay at the counter because of (a) where you’re picking your car up, (b) who’s driving, and (c) where you go during your rental. It doesn’t show other over-the-counter costs, such as charges for fuel, child seats or additional services.

You are responsible for any charges and fines, including tolls, congestion charges, speeding tickets and parking or traffic fines.

The main driver (the person named on the booking) must be present when you pick the car up, and must be the one who pays anything charged at the counter. There may be a daily fee for additional drivers. The rental terms, including age-related restrictions and fees, apply to any additional drivers.

You may have to pay extra for any emergency roadside assistance that your rental company provides. When you pick your car up, please make sure you find out where the relevant paperwork is kept. In most cases, it’ll be in the glove box or attached to the sun visor.

After your rental

If you’ve incurred any charges, such as speeding tickets or unpaid congestion charges, the car hire company will try to contact you when the authorities ask them who was driving. This could be months after your rental – and you’ll have to pay the company’s administration fee as well as the original charge.

The main driver must be in possession of a Credit Card in their own name when picking up the car. The Card must have enough available funds to cover the excess / deposit amount (which will be blocked on the Card for the duration of the rental). The Card will also be required to pay for local fees, extra equipment and anything purchased additionally at the car hire counter.

If you pay by credit card, your bank may charge you an international transaction fee.

The payment card(s) used at the rental counter must be in the name of the main driver (the person named on the booking).

Credit cards need to be activated for international transactions and for payments abroad.

You’ll need to know the PIN of the payment card you are planning to use to pre-authorise your deposit.

The counter staff can only accept the following credit cards for the deposit:
(you’ll need to have the physical card with you – and prepaid, recharge or virtual cards are not accepted).

MasterCard

Visa

The counter staff can accept the following credit cards or debit cards, for purchases made locally:

American Express

When picking the car up, the main driver and any additional drivers will need to provide a full driving licence in their name.

Digital driving licences will not be accepted.

If you’ve had your driving licence renewed and it only shows the date it was renewed, you’ll need to prove when it was originally issued.

All drivers must have held their driving licence for at least 2 years.

It is each driver’s responsibility to find out what paperwork they need before driving in another country. For example, you may need a visa and/or International Driving Permit as well as your driving licence.

Each driver will need to provide a valid driving licence. If it is written in non-Latin characters, they’ll also need to provide a valid International Driving Permit or a certified translation. Any driver with a driving licence from outside Europe is advised to have an International Driving Permit as well.

If you hold a UK driving licence, the counter staff may need to check your driving record when you pick your car up. So we strongly recommend you get a licence ‘check code’ from the DVLA before you go to pick your car up:

1. Visit www.gov.uk/view-driving-licence and click ‘Start now’
2. Enter your driving licence number, National Insurance number & postcode
3. Tick the ‘I agree’ box and click ‘View now’
4. Click ‘Get your check code’
5. Click ‘Get a code’
6. Write down your code – or click ‘Print or save a driving summary’

The code is only valid for 21 days – but once you’ve picked your car up, you won’t need it anymore. So all you have to do is make sure you get your code less than three weeks before your pick-up date.

At the counter, you’ll need to provide:

Each driver’s full, valid driving licence

Your rental voucher

A credit card in the main driver’s name

Each driver’s passport or ID card

At pick-up, the car hire company will require EITHER a printed copy of the customer’s voucher OR an eVoucher. If this is not presented, the car hire company may not allow the car to be picked up, or may charge again for the rental.

When you booked your car, you booked a certain make and model ‘or similar’ (‘similar’ means same gearbox, similar size, similar engine, etc.). The counter staff may provide a different car – not the exact make and model that you were expecting.

To drive this car, you must be at least 21.

If you are arriving by plane, the car hire company needs your arrival flight number at least 3 days before your rental is due to start. If you do not provide your flight number, the car hire company cannot be held responsible if your plane is delayed and as a result your car is not available. Please ensure that you enter your flight number and not any other number the airline may have sent you, such as a confirmation number.

If your flight is delayed, please call the rental counter during their opening hours.